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World Class It Service Delivery PDF, ePub eBook

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BOOK SUMMARY :

Ix abouttheauthor peterwheatcroft is a specialist in service transformation and has consulted widely in this area since 2002 he has recently been working with a larg description world class it service delivery is a distillation of best practices in it service delivery it demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this bringsworld class it service delivery peter wheatcroft on amazoncom free shipping on qualifying offers world class it service delivery is a best practice guide to service management exploring it performance plus the cultural emphasis needed to attain world class levelsworld class it service delivery world class it service delivery by peter wheatcroft published by bcs isbn 1902505824 price 25 peter wheatcroft author of world class it service delivery has little time for those who moan about a disconnect between it and the rest of the enterprise the problem as he sees it is that for too long it leaders have failed to embrace the idea that what world class it service delivery is a distillation of best practices in it service delivery it demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this brings the book is for it

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